HPE Visual Remote Guidance (VRG) is a secure, enterprise-ready collaboration solution that can boost productivity, increase efficiency, and decrease costs for your organization by using live visually-guided interactive sessions with extended teams. VRG enables phones, tablets, and hands-free wearable devices to connect via 3/4G or WI-FI, to the enterprise.
Focused on support field services, VRG quickly connects a remote mobile workforce with subject matter experts to receive in-the-moment guidance, while also allowing interaction with vendors, partners, and other resources.
In a few seconds, remote users can:
- Activate visual guidance sessions through mobile apps or simple voice commands to wearable devices
- Live-share complete images, video, audio, and data with extended teams and record the sessions
- Collaborate with experts for faster identification and better resolution of complex technical issues
As a result, VRG increases uptime and reduces overall cost, with fewer calls, shorter repair time, decreased travel requirements, and fewer parts sent onsite. This innovative, market-leading solution is offered in either cloud (SaaS) or hybrid on-premises architectures.
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If you’re looking for a more efficient and effective way to deliver support, training and inspection/certification in your hybrid workplace, HPE’s flexible collaborative environment could be the answer.