AES 2022 SPEAKER
Mike Wynn is a Senior Vice President and Innovations Design Manager for The Academy at Bank of America. In this role, he is responsible for delivering innovations to increase synergies and reduce inconsistencies between individual learning programs offered by The Academy. He is also responsible for solving common learning challenges and creating a holistic, high-tech and high-touch employee learning experience to foster career growth and development.
Mike joined Bank of America in 2005. During his 16 year career he held several roles within the Consumer organization which include Financial Center Manager, Market Training Leader, Consumer Market Manager and Associate Readiness Manager. As a Readiness Manager, he had responsibility for driving employee readiness, client satisfaction, and sales performance for all Financial Centers in South Carolina.
As a part of his current responsibilities, he manages a team behind the scenes to bring innovative solutions to Bank of America. One of those solutions includes the use of Virtual Reality, which is designed to increase employee engagement and learning retention using state of the art technology. Additionally, his team develops Artificial Intelligence (AI) Bot Conversation simulations and systems simulators. His team specializes in interactive learning solution design to help improve the overall learning experience by combining dynamic graphics and audio to deliver memorable content. He resides in Waxhaw, North Carolina.
Immersive training technology helps Bank of America teammates further develop the skills needed to grow their careers and meet the diverse needs of clients
What Bank of America learned by launching a full-scale VR training program