Case Study – AI Subject Matter Experts (AI SMEs) for Physical Work (Convai)

Traditional training is often delivered through formal sessions or shadowing, but the need for expert guidance continues long after the training ends. This session introduces the AI subject matter expert (AI SME) for physical work: an always-available companion that sees what the worker sees through real-time video and accesses your organization’s existing knowledge across manuals, PDFs, documents, images, CAD files, and videos to answer questions and guide tasks in the moment. Using real-world examples from aerospace and defense, semiconductor manufacturing, and quick-service restaurants, we’ll show how AI SMEs work in practice and the outcomes they can drive. You’ll leave with a clear picture of where an AI SME fits in your operations and how it can reduce downtime and boost productivity.

Key takeaways:
• Why an AI SME is a different category from a chat assistant or a once-a-year training program.
• Where the ROI comes from: experts get instant answers from large volumes of technical files, especially leveraging multimodal and 3D CAD files. New hires ramp up far faster than by shadowing senior staff, and operations see less downtime.
• What physical-world work demands from AI: real-time vision, CAD and 3D understanding, avatars, and simulation.
• How on-prem deployment on top of your existing AI infra keeps sensitive data and IP in-house.