By Industry

Designing Augmented Reality at Walmart: A Conversation with Yuanhao Zhu

We had the opportunity to speak with Yuanhao Zhu, a UX designer crafting the future of digital retail through immersive technology, AI, storytelling, and human-centered design. At Walmart, her work spans AR shopping, inspiration-led discovery, dynamic showroom experiences, and Sparky, Walmart’s AI shopping assistant; helping make product discovery feel more intuitive, personal, and confidence-building for customers. Yuanhao’s work has earned 4 international design awards, including 2 iF Design Awards and 2 MUSE Design Awards. She’s passionate about transforming bold ideas into simple, useful experiences that create real customer impact. Join us behind the scenes of Walmart’s AR experiences and learn more about Walmart’s XR projects over the years. Emily: What is your background? How did you “get into” UX design and when did you join Walmart? Yuanhao: My path into UX design was not a traditional one. I started as a pre-dental student majoring in Human Biology, and during that time I volunteered in a dental clinic. What really changed my direction was seeing how difficult the software was for documenting patient history. It was unintuitive, slowed people down, and added friction in an already busy environment. That experience made me realize how much product design affects people’s daily lives […]

6 min read

By Application

See all ›
Woman wearing virtual reality headset sitting on couch in front of large window with nature view

By Application

The Real Future of Work—Do People Actually Want to Work in XR?

The “best” use cases for XR in enterprise today are arguably remote support, training, and design; but I’m more interested in the concept of a virtual office. Employees today may put on XR devices for specific tasks like troubleshooting equipment with a remote expert or reviewing a design with distant colleagues. But what about working a nine-to-five in XR? I’m surely not the only white-collar worker who is sick of her WFH setup, struggling to stay productive, and desiring a better way to manage the 50 open tabs on my laptop screen. Are people actually interested in working in virtual workspaces? Does anyone want to work a full work day in a headset? Should they? Is the ultimate remote work setup possible with just a pair of smart glasses? While people continue to tout the benefits of remote work (increased flexibility, reduced travel, etc.), the downsides are also becoming apparent, including an unhealthy work-life balance, declining social skills, feelings of isolation and loneliness, and a palpable disconnect from coworkers and the organization as a whole. And while some employers call for staff to return to office full-time, there’s no going back, especially for digital natives entering the workforce. Flexible work […]

7 min read

By Industry

See all ›

By Industry

Designing Augmented Reality at Walmart: A Conversation with Yuanhao Zhu

We had the opportunity to speak with Yuanhao Zhu, a UX designer crafting the future of digital retail through immersive technology, AI, storytelling, and human-centered design. At Walmart, her work spans AR shopping, inspiration-led discovery, dynamic showroom experiences, and Sparky, Walmart’s AI shopping assistant; helping make product discovery feel more intuitive, personal, and confidence-building for customers. Yuanhao’s work has earned 4 international design awards, including 2 iF Design Awards and 2 MUSE Design Awards. She’s passionate about transforming bold ideas into simple, useful experiences that create real customer impact. Join us behind the scenes of Walmart’s AR experiences and learn more about Walmart’s XR projects over the years. Emily: What is your background? How did you “get into” UX design and when did you join Walmart? Yuanhao: My path into UX design was not a traditional one. I started as a pre-dental student majoring in Human Biology, and during that time I volunteered in a dental clinic. What really changed my direction was seeing how difficult the software was for documenting patient history. It was unintuitive, slowed people down, and added friction in an already busy environment. That experience made me realize how much product design affects people’s daily lives […]

6 min read

By Technology

See all ›

By Technology

Physical AI Is Leaving the Screen

For the last few years, most people have experienced Artificial Intelligence (AI) as something that writes emails, summarizes documents, generates images, and answers questions. That version of AI is already changing how people work, but it mainly operates in the digital realm. The next frontier is AI that can perceive, decide, and act in the physical world.  Physical AI refers to intelligent systems that use cameras, LiDAR, tactile sensors, and other inputs to understand their surroundings, then take action through motors, actuators, and other control systems. It’s AI that thinks and moves, and it’s already visible in autonomous vehicles, robotic arms, precision manufacturing systems, and humanoid robots. Nevertheless, the technology remains in the early stages. AI is just starting to connect with the physical systems companies depend on, including factories, logistics networks, infrastructure, inventory, and workers. For enterprises, this is where things get really interesting and also a lot harder.  Physical AI vs. agentic AI Though the rise of physical AI overlaps with excitement around agentic AI, they are not the same. An AI agent might search a database, update a CRM, draft a report, or trigger some other digital workflow. It can reason, plan, use tools and take action, […]

5 min read

Editorial

See all ›

By Industry

Designing Augmented Reality at Walmart: A Conversation with Yuanhao Zhu

We had the opportunity to speak with Yuanhao Zhu, a UX designer crafting the future of digital retail through immersive technology, AI, storytelling, and human-centered design. At Walmart, her work spans AR shopping, inspiration-led discovery, dynamic showroom experiences, and Sparky, Walmart’s AI shopping assistant; helping make product discovery feel more intuitive, personal, and confidence-building for customers. Yuanhao’s work has earned 4 international design awards, including 2 iF Design Awards and 2 MUSE Design Awards. She’s passionate about transforming bold ideas into simple, useful experiences that create real customer impact. Join us behind the scenes of Walmart’s AR experiences and learn more about Walmart’s XR projects over the years. Emily: What is your background? How did you “get into” UX design and when did you join Walmart? Yuanhao: My path into UX design was not a traditional one. I started as a pre-dental student majoring in Human Biology, and during that time I volunteered in a dental clinic. What really changed my direction was seeing how difficult the software was for documenting patient history. It was unintuitive, slowed people down, and added friction in an already busy environment. That experience made me realize how much product design affects people’s daily lives […]

6 min read

Augmented Enterprise Newsletter

Get bi-monthly insights on AI, XR, digital twins, and related emerging enterprise technology delivered to your inbox.