(Panel) Empowering the Workforce: AI & XR for Training, Remote Support, and Work Instructions

Training, remote support, and augmented work instructions are among the most widely adopted AI/XR use cases, but success requires redesigned workflows and sustained adoption. 

As organizations weigh return to office policies, distributed teams continue to rely on AI/XR tools to share knowledge, access information, and learn on demand.

In this session, end users share how they address real-world constraints like legacy infrastructure and workforce variability to deliver just-in-time guidance, instant expertise, and standardized training across locations. Topics include:

– Remote support: Enabling real-time expert guidance, including video assist, annotation, and session capture
– Work instructions: Providing hands-free, contextual guidance via AR overlays, 3D models, and step-by-step instructions
– Training & simulation: Delivering immersive, repeatable onboarding, upskilling, and soft skills development with AI-driven personalization; simulating high-risk, rare, or complex scenarios
– Workflow integration: Embedding AI/XR into frontline systems (LMS, field service, knowledge bases)
– Content development: Building and maintaining scalable 3D, video, and simulation content; capturing institutional knowledge
– AI augmentation: Leveraging AI agents for knowledge retrieval, guided troubleshooting, and conversational support
– Measurement & ROI: Tracking KPIs like time-to-proficiency, error rates, first-time fix, downtime reduction, and retention
– Challenges & limitations: Device management, connectivity, certification/validation, cybersecurity, and organizational change