(Panel) Empowering the Workforce: AI & XR for Training, Remote Support, and Work Instructions
Atrium Ballroom A
Training, remote support, and augmented work instructions are among the most widely adopted AI/XR use cases, but success requires redesigned workflows and sustained adoption. As organizations weigh return to office policies, distributed teams continue to rely on AI/XR tools to share knowledge, access information, and learn on demand. In this session, end users share how they address real-world constraints like legacy infrastructure and workforce variability to deliver just-in-time guidance, instant expertise, and standardized training across locations. Topics include: – Remote support : Enabling real-time expert guidance, including video assist, annotation, and session capture – Work instructions : Providing hands-free, contextual guidance via AR overlays, 3D models, and step-by-step instructions – Training & simulation : Delivering immersive, repeatable onboarding, upskilling, and soft skills development with AI-driven personalization; simulating high-risk, rare, or complex scenarios – Workflow integration : Embedding AI/XR into frontline systems (LMS, field service, knowledge bases) – Content development : Building and maintaining scalable 3D, video, and simulation content; capturing institutional knowledge – AI augmentation : Leveraging AI agents for knowledge retrieval, guided troubleshooting, and conversational support – Measurement & ROI : Tracking KPIs like time-to-proficiency, error rates, first-time fix, downtime reduction, and retention – Challenges & limitations : Device management, connectivity, certification/validation, cybersecurity, and organizational change
