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By Application

Enhancing Customer Support with Smart Glasses

HP Visual Remote Guidance is a set of technologies that enable live collaboration between customers and HP remote service engineers via HP MyRoom, enabling real-time voice, video and content sharing. Customers can be guided remotely by one or multiple HP service experts and gain a world-class experience and fast issue resolution. Category

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NASA Testing Project Sidekick

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How Your Business Can Begin Using Wearable Tech Today

You don’t need to overhaul your business – your operations or on the IT front – or rollout hundreds of devices with heavily customized software to begin taking advantage of what wearable technology has to offer to the enterprise. There are some “simple” ways to incorporate wearables in the workplace that can lead to key improvements for your business. In this post, we will explore a number of the more straightforward or seemingly simple use cases of wearable devices from across the industry spectrum. These cases highlight how wearable tech can be used to determine real, positive changes in your business by measuring the effectiveness of your current business plan, whether that be the layout of an office space (how office layout affects interaction among workers) or an airline’s in-flight experience. Bank of AmericaIn 2009, employees at one of BoA’s call centers were given smart badges developed by Sociometric Solutions. The goal of the 6-week wearable pilot was to figure out how coworkers interact with one another in the office. To that end, various sensors built into the badges recorded employees’ movements (ex. where they walked) as well as who they talked to and how (ex. tone of voice). The […]

5 min read

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Classifying the Applications for Wearables In the Enterprise

As you’ve probably read in numerous articles, blog posts and reports, it seems as though the enterprise, and not consumers, is best poised to embrace and mainstream wearable technology. The bulk of the opportunity, or the greater range of form factors (device types), does appear to lie in enterprise, if only because enterprise has the power – by its scope & financial might – to drive acceptance and transformative use cases. As we here at BrainXchange see it, there are three categories of wearables in the enterprise: The first is behind the scenes, in back-end operations—imagine a warehouse in which pickers utilize smartglasses as a guiding tool, or a manufacturing plant in which wearable devices facilitate communication between operators and remote experts in the maintenance and repair of machinery (all hands-free). The second category comprises employee-facing applications, including new corporate wellness programs which bank on data collected by fitness & other health-tracking devices worn by employees, as well as cases of employee monitoring and employee management via wearables. The last category is consumer-facing applications—hotels issuing smartbands as both room keys and means of payment, or an airline employing smartglasses to process passengers for their flight. In the consumer market, devices […]

2 min read